THIS IS WHAT WE CALLED TM POINT SERVICES…..
This email should be replied on yesterday..BUT it reach my box after i already sent new complaint!!! so is it what we called efficient service????
RE: ENQUIRY :TM products & services
From: HAZRIE ABD WAHAB (jeghii@hotmail.com)
Sent: Thursday, 5 Nov, 2009 7: 38 AM To: help@tm.net.my Thanks for your late reply..Under Progress?? How Long TM need time to proceed with this small jobs??? 2months? Do the action taken based on S.O.P and K.P.I or what? Do not tell us to understand your problem,bcoz we also get the problem,but who cares…we from village people only need the best service delivered to us as same as town people,if the jobs were planned based on the procedure and standard protocol this problem will not happend.
> Date: Thu, 5 Nov 2009 15:02:33 +0800
> From: help@tm.net.my
> Subject: RE: ENQUIRY :TM products & services
> To: jeghii@hotmail.com
>
> Dear Mr. Muhd Hazrie,
>
> Thank you for your reply.
>
> With regards to your telephone line relocation issue, kindly be informed that your case is still under progress. We are waiting a feedback from our Technical Department about this matter. However, we have updated and urged them for an urgency towards this issue. We really appreciate your kind patience, as we will try our best effort to solve this problem. Please be ensured that you will be updated once we receive feedback from them.
>
> Pertaining to your complaint against our technician, we would to apologise for the inconveniences caused. Please note that we have highlighted this issue to our respective person for action taken. Rest assured that we are committed to delivering excellent service and will constantly strive for improvement in all areas of our operation.
>
> For further assistance or feedback, kindly e-mail us at help@tm.com.my .
> Alternatively, you can also contact TM at 100 and select “Internet Services”.
>
> We would like to thank you for feedback and we look forward to serving you better.
>
>
> Regards,
>
> Afizatul Azua Mohd Yusof
> Customer Care Support, Internet Services,
> Customer Service Management,
> TM Retail.
>
> www.tm.com.my
RE: ENQUIRY :TM products & services
From: HAZRIE ABD WAHAB (jeghii@hotmail.com) Sent: Thursday, 5 Nov, 2009 6: 25 AM To: help@tm.com.my just follow up with the TMPOINT staff, they mention that they can’t do anything without “Boss instruction” and now the “boss” got meeting at Machang,do u have any difficulties to communicate among themselves while not in the office? it’s maybe if you running nasi lemak biz,so strange working with telecommnucation company but do not know how to communicate among others!! is it what we call telecommunication company? !! who’s the boss, did so hard for boss to give instruction after long time waiting…who’s is should do follow up? me or “boss”? i wasted so much time and cost only for this stupid things.Today is thursday..tomorrow will be holiday till this sunday,and i still need to follow up for the next coming week !! after do follow up still no action taken..just think what happened to other application especially old & village people! they will be treat like a “ball’!!!! do not make TM reputation become bad,there’s a lot of telecommunication company in Malaysia now…i’m as a customer have a right to bring this to public,let do it by tooday if not just forget about this…there’s no time for diplomacy!!
From: jeghii@hotmail.com
To: help@tm.com.my
Subject: RE: ENQUIRY :TM products & services
Date: Wed, 4 Nov 2009 10:49:51 +0000WHAT HAPPENED WITH YOUR STAFF!! AFTER SO MANY COMPLAINT THEY DID COME TO OUR LOT AROUND 5PM,BUT THEY DO NOTHING!!!!! THEY JUST PARK THE TM KANCIL CAR AND SEAT AT THE COFFEE SHOP AND DRINK.THEY NEVER ASK US UPON THIS WHILE THEY ALREADY INFORM MY MUM TO COME AND CLEAR THIS BY TODAY.AFTER 15MINUTES THEY GONE AND ONLY LEAVE A MSG TO CAR WASH STAFF TO PASS HIS HP 014 5057105 NO TO US….WHAT’S IT!!!! WHY THEY DO NOT COME IN TELL US DIRECTLY,THIS IS WHAT YOU CALL SERVES THE CUSTOMER!!!!! I’M SO TIRED TO MAKE COMPLAINT,SHOULD I TAKE THIS DIRECTLY TO HQ AND INFORM THE MANAGEMENT?
From: jeghii@hotmail.com
To: help@tm.com.my
Subject: FW: ENQUIRY :TM products & services
Date: Mon, 2 Nov 2009 04:33:08 +0000”KINDLY ASSIST THIS ISSUE..I DO NOT KNOW WHERE TO COMPLAINT,SO MANY THINGS I DO BUT NO ACTION FROM TMPOINT KUALA KRAI”
From: jeghii@hotmail.com
To: help@tm.net.my
Subject: RE: ENQUIRY :TM products & services
Date: Mon, 2 Nov 2009 04:10:20 +0000PLEASE GIVE ME THE FEEDBACK !! HOW LONG I HAVE TO WAIT ? PLEASE ASK THE TMPOINT KUALA KRAI TO DELIVER GOOD SERVICE…NOT ONLY TALK AND KEEP PROMISE WITH VILLAGE PEOPLE,THEY’VE NO MUCH WORK WITHIN THIS VILLAGE AREA BUT WHY TAKES SO LONG TO ACT
From: jeghii@hotmail.com
To: help@tm.net.my
Subject: RE: ENQUIRY :TM products & services
Date: Thu, 29 Oct 2009 06:09:36 +0000Dear TM Really need your support to proceed with this matter urgently,as for your information,TM POINT here always deliver us with unsatisfactorily service.They promise to make it clear within 3days but till now nobody from TM contact us for action.Maybe the applicant’s was village people and old woman.Please do not treat people like this.If TM POINT kuala krai still like this,it’s better for us to use mobile phone than fixed line.Kindly do reply by today,otherwise i’ll bring it to Management directly.Pls do reply by today!!
> 1. Full name of applicant: Habsah Bt Mahmud
> 2. Applicant’s I/C number: 470510-03-5366
> 3. Complete address with postcode:want transfer line from Lot 28 Kg Karangan,18000 Kuala Krai Kelantan to Lot 1864 Kg Laloh Lebuhraya K.Krai-G.Musang
> 18000 Kuala Krai, Kelantan (within 5KM only)
> 4. Application/order number(if any):
> 5. Date of registration: 20/10/2009
> 6. Contact number:017-9846617 @ 017-3038480 @ 09-9603760> Date: Wed, 28 Oct 2009 08:36:31 +0800
> From: help@tm.net.my
> Subject: ENQUIRY :TM products & services
> To: jeghii@hotmail.com
>
> Dear Mr. Muhd Hazrie,
>
> Thank you for contacting TM. Firstly, we would like to apologise for the late response.
>
> Referring to your e-mail dated 27th October 2009 on telephone line installation issue, kindly be informed that we were unable to proceed with further action due to insufficient details. Thus, we appreciate if you could provide us the details below for our further investigation. The details required are as follows:
>
> 1. Full name of applicant: Muhd Hazrie Abd Wahab
> 2. Applicant’s I/C number:
> 3. Complete address with postcode: Lot 1864 Kg Laloh Lebuhraya K.Krai-G.Musang
> 18000 Kuala Krai, Kelantan.
> 4. Application/order number(if any):
> 5. Date of registration:
> 6. Contact number:
>
> For further assistance or feedback, kindly e-mail us at help@tm.com.my .
> Alternatively, you can also contact TM at 100 and select “TM Telephony and Data Services”.
>
> We look forward in serving your better.
>
>
> Regards,
>
> Norlaila Ismail
> Customer Care Support, Internet Services,
> Customer Service Management,
> TM Retail.
>
> www.tm.com.my
>
> (ICOMS#9373066-647691)
>> —–Original Message—–
> From: jeghii@hotmail.com
> Sent: Tuesday, October 27, 2009 3:10 PM
> To: help@tm.com.my
> Subject: ENQUIRY :TM products & services
>
> This is the details of the enquiry:
>
> Date: 10/27/2009
> Subject: TM products & services
> Name: Muhd Hazrie Abd Wahab
> Address: lot 1864 kg laloh lebuhraya k.krai-g.musang 18000 k.krai kelantan
> Account Number:
> Email: jeghii@hotmail.com
> Contact Number:
> TM Telephone Number:
> Comments: i already do register with TM POINT K.Krai to transfer my phone line from home to new houe.But till now no response from them.they promise to do this within 3 working days,but now already 5days past.What’s the problem? kindly take action upon this.Even we are village people pls do not simply treat our like this.
> please take action ASAP.THANKS
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